Rugs Direct (Previously - Rug merchant)
URL: https://www.rugsdirect.co.uk/
I’m the owner and founder of Rugs Direct. Stocking almost 4,000 rugs, many of which are available for free next day delivery, we pride ourselves on outstanding customer service and great value.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire BIZSPICE SEZC?
We needed someone to manage website upgrades and maintenance on an ongoing basis.
What were your goals for this project?
We wanted to improve our conversion rate.
SOLUTION
How did you select this vendor?
BIZSPICE was brought onboard by the previous owners, and we kept them on.
Can you go into detail about the services they provided and the scope of the project?
They worked on individual projects monthly according to our requirements.
What was the team composition?
They provided different resources based on what we needed each month, but we always communicate through a single point of contact.
RESULTS & FEEDBACK
Can you share any information that demonstrates the impact that this project has had on your business?
They’ve finished everything on time and in full. Our results are improving, but we don’t have quantitative numbers yet.
How was project management arranged and how effective was it?
We have a main contact who keeps us informed. Information flows both ways with them.
What did you find most impressive about this company?
The effort they display to complete the necessary work has been outstanding.